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Dept. of Consumer Protection gathering complaints about AT&T to Frontier transition

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After weeks of issues surrounding AT&T’s sale of its cable, landline and Internet business in Connecticut to Frontier Communications, the Department of Consumer Protection is looking to gather complains.

The department is coordinating complaints to speed up the process and ensure that the company complies.

Gov. Dan Malloy said, “We want to ensure that all customers are protected and adequately receiving the services for which they are paying. With that in mind, we’re encouraging anyone who is experiencing any problems to report their complaints through the state, and we will coordinate them together to ensure that these situations are being handled appropriately.”

If you want to connect to the agency’s complaint form, click here. You can also email complaints to dcp.frauds@ct.gov. Complaints should include contact information–email, billing/home address and telephone–and the specific issue, such as if it’s an outage, bad reception, limited use, billing issues or if a shutoff notice was sent.

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7 comments

  • John Frank

    Tried paying my bill over the telephone asked for a 17 digit account no At&t is13 digits .On the phone for last 30 mins trying to get a response

  • Maryellen Zukowski

    Have tried multiple times to contact a real live person and kept on hold for hours. Finally got a person located in Virginia who kept me on hold and finally transferred me to another number where I was left on hold for over a half hour. Not able to pay bill, contracted services through AT&T are not being upheld by Frontier and website visited indicates that it is not a trusted site and to get out immediately! Left my number to be next person called when operator is available and still have not had a call back. Disgusted!@! PLEASE HELP!!!!

  • Robert Forbus

    Worst cable ever. Internet speed is throttled down from ATT levels. Cable signals drop to boxes, requiring reboots of boxes, routers, etc. Got first bill today, which shows a past-due amount. Seriously? If this weren’t a public forum I would be using swear words like you wouldn’t believe. Called Frontier today and after waiting in an IVR cue for (20 min), the call disconnected. I would like to shove the equipment and wiring into the smallest possible orifice of the biggest-possible Frontier executive. How do I get rid of this service I never asked for to begin with? I now hate ATT Uverse AND Frontier. Trying to figure out how to get out of my ATT cell contract as a result.

  • Robert Forbus

    I am pasting this frustrated message every where I can. I’m furious about Frontier and ATT. Worst cable ever. Internet speed is throttled down from ATT levels. Cable signals drop to boxes, requiring reboots of boxes, routers, etc. Got first bill today, which shows a past-due amount. Seriously? If this weren’t a public forum I would be using swear words like you wouldn’t believe. Called Frontier today and after waiting in an IVR cue for (20 min), the call disconnected. I would like to shove the equipment and wiring into the smallest possible orifice of the biggest-possible Frontier executive. How do I get rid of this service I never asked for to begin with? I now hate ATT Uverse AND Frontier. Trying to figure out how to get out of my ATT cell contract as a result.