WEST HARTFORD - An officer entered the Dunkin Donuts located at 1234 Farmington Avenue in West Hartford to purchase a cup of coffee.
The store was busy with a number of customers inside.
According to police, as the officer was standing at the back of the line, an employee looked over at him said loudly, "He didn't get the message. We don't serve cops here."
The officer exited the store without any workers saying anything further.
Police said as the officer was returning to his cruiser, he was approached by the manager and the employee who was apologizing and stated she was only joking.
The officer told the employee that instead of apologizing to him, she should apologize to the people in the store who appeared to take offense to her comment.
Police said the employee then returned to the store with the officer and apologized to the patrons, and offered the officer a free coffee to which he declined and stated he would go to a different store.
The regional manager was notified of the interaction, and she met with the officer.
The manager again apologized for the employee's comment and said she would handle the matter.
Michelle King , senior director for global public relations for Dunkin' Brands Group, Inc. issued the following statement:
"We are aware of the situation at the Dunkin’ Donuts at 1234 Farmington Avenue in West Hartford. The crew member exhibited poor judgment and apologized immediately to the police officer. The franchise owner, a long-time supporter of local police, has also reached out to apologize on behalf of the restaurant. Dunkin’ Donuts and our franchisees share a commitment to the well-being and fair treatment of all guests."