WINDSOR LOCKS -- A Southwest Airlines computer glitch on Wednesday caused cancellations and hundreds of flight delays, and the issues spilled over to Thursday.
At Bradley International Airport, more than a half dozen inbound and outbound Southwest Airlines flights were canceled Thursday morning, creating long lines and frustrated passengers.
One main reason for at least four cancellations was that they hadn't arrived Wednesday night. Wednesday's technical snafu grounded dozens of flights and delayed many others.
You can rebook your canceled flights if you travel within 14 days, or you can get a refund. The website offers the ability to do both, and there is no charge. Just hit "change flight" on the Southwest homepage and pick change or cancel flight.
Southwest issued a statement Thursday morning, saying;
I want to start off by once again apologizing to our Customers and reiterating that your experience throughout the past 24 hours is not the service you should expect from Southwest Airlines. Most of our systems are back online this morning following yesterday's technology outages, but recovery will take some time. We expect some cancelations and delays as we position aircraft and crews.
As of 6:30 a.m. CDT, we have canceled more than 221 flights and continue to manage the flight disruptions across our system. Our Employees are the best in the business, and they are working extremely hard to get you and your luggage to your destination. Thank you for hanging in there with us. We will have more information later regarding flexible rebooking, and we will continue to work with each and every affected Customer to make this right.
Airport kiosks, the Southwest Airlines website and the customer service computer systems were down for about an hour on Wednesday causing travel problems nationwide.
Southwest Airlines has apologized for the technical power outage and said on its website that customer service is working hard to get passengers rebooked and onto their final destination.