MTA asks passengers not to use or charge Samsung Galaxy Note 7 on trains and buses
NEW YORK–Following a massive recall and news that the airline industry was requesting owners of Samsung Galaxy Note 7s not to use their phones on planes, the Metropolitan Transportation Authority made a similar request on Tuesday.
The MTA set a tweet on Tuesday afternoon that said, “MTA customers are urged not to use or charge their #Samsung Galaxy Note 7 mobile device on trains and buses.”
The issue is with the battery in the phone, which can overheat. There have been reports of batteries exploding, and even one instance of a Jeep going up in flames due to the phone.
Samsung itself has asked customers to power down their new phones and exchange them. About 2.5 million customers had already purchased the device before the recall, and there have been at least 35 reports of phones catching fire or exploding.
Samsung has an exchange program in place for customers, plus it will issue $25 gift cards to all customers who do the exchange:
- Exchange your current Galaxy Note7 device with a new Galaxy Note7 (pending CPSC approval). Select carrier and retail outlets will provide customers, who prefer a replacement Note7, an exchange for a Samsung J Series or equivalent device to use until CPSC-approved Note7s are available.
- Exchange your current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7 specific accessories with a refund of the price difference between devices.