BBB Mind Your Business
Howard Schwartz; Dir Of Communications Ct BBB
- Know who you are dealing with – When purchasing tickets online, it’s important to know you’re dealing with reputable sellers. Check their Business Reviews to look for any pattern of complaints at www.bbb.org. Check sellers’ customer feedback if you are buying through an online auction site.
- Be careful with classified ads – Online classified ad sites are a popular source for tickets, however, they’re also popular with criminals who are trying to sell counterfeits. Unfortunately, transactions between buyer and private seller do not offer the same protection as bona fide ticket sellers.
- Select a secure payment method – Getting a refund is difficult if not impossible if you pay by check or wire transfer, and the tickets never arrive or are counterfeit. Credit cards and secure online payment systems such as PayPal offer substantial protection against fraud.
- Verify the total price – When buying tickets online, look out for “convenience” or “venue” fees that can raise the price. Before you pay, be sure your invoice lists all charges, including shipping, handling, insurance and taxes. Coupons and other discounts also should be properly deducted.
- Watch out for cut rate prices – The reason tickets are expensive is because they’re hard to get and the chances of you getting lucky and finding a deal are slim. If someone is selling tickets to a popular event for much less than they are offered elsewhere, buy from someone else. Some phony ticket sellers will use a hard luck story such as military deployment or moving as the reason they have to sell tickets suddenly and at bargain basement prices.
- Read the fine print – Will you get a refund if the event is cancelled or rained out? Is it standing room or seats? This information should be identified at the time of purchase or available on the website and disclosed to you before the transaction is finalized.