Dept. of Consumer Protection gathering complaints about AT&T to Frontier transition
After weeks of issues surrounding AT&T’s sale of its cable, landline and Internet business in Connecticut to Frontier Communications, the Department of Consumer Protection is looking to gather complains.
The department is coordinating complaints to speed up the process and ensure that the company complies.
Gov. Dan Malloy said, “We want to ensure that all customers are protected and adequately receiving the services for which they are paying. With that in mind, we’re encouraging anyone who is experiencing any problems to report their complaints through the state, and we will coordinate them together to ensure that these situations are being handled appropriately.”
If you want to connect to the agency’s complaint form, click here. You can also email complaints to firstname.lastname@example.org. Complaints should include contact information–email, billing/home address and telephone–and the specific issue, such as if it’s an outage, bad reception, limited use, billing issues or if a shutoff notice was sent.