911 service returns to normal
HARTFORD –Area towns said 911 service had been restored after problems earlier in the day.
New Britain, South Windsor and Newington reported problems earlier but say the services have been restored.
Scott DeVico, Legislative/Public Information Manager for the Department of Emergency Services and Public Protection released the following statement
“Initial findings is a DAS network technician making an approved configuration modification to the network resulted in a partial disruption of the 911 system. This was not an issue with the new NexGen 911 system. ATT reports to us that the outage began at approximately 12:20pm and was resolved at approximately 1:30pm with 27 PSAPs [Public Safety Answering Point] reporting they were affected.”
AT&T also issued a statement:
“Our network in Connecticut is operating normally. We are aware of an external issue that may have affected some of our customers earlier today.”
Other towns have also reported problems.
The 911 system is managed by AT&T. There was an outage in 2016 as well.