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Optimum customers in NY, NJ, CT hit by cable outage; police tell people not to call 9-1-1


NEW YORK — A widespread outage has left Optimum customers in New York, New Jersey and Connecticut without cable TV and internet service.

Optimum customers started tweeting that their service was out at about 8 p.m. Friday.

Lisa Anselmo, a spokeswoman for Optimum parent company Altice USA, said the company appreciates its customers’ patience as it works “to identify the root cause and resolve the situation.”  She did not provide any information about the extent of the outage.

But as of 10 a.m. on Saturday, customers were still venting online and the website DownDetector.com still showed heavy outages in New York City and lower Fairfield County.

Some police departments in Fairfield County had to remind people via social media that a cable or internet outage does not qualify as an actual emergency, and therefore is NOT a reason to call 9-1-1.


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