HARTFORD, Conn. — Multiple police and fire stations around Connecticut are experiencing difficulties with receiving 911 calls Tuesday afternoon.
Police stations statewide say this is an issue affecting departments around the state.
Texting 911 for help is still available and is not experiencing major issues at this time. Some police stations ask callers to keep trying to call 911 since some calls are getting through.
The cause of the outage is not known at this time.
According to the Connecticut Department of Emergency Services and Public Protection, at 11:49 a.m., 9-1-1 capability began experiencing issues across Connecticut.
“DESPP is coordinating with partners and working on resolving the issue,’’ said Clayton Northgraves, Director of Statewide Emergency Communications.
“This is a commercial carrier equipment issue. There is not any evidence to indicate a deliberate attack. We do not have confirmation from every municipality that they are having issues, but the issue is being seen across the state.”
As of 2:30 p,m. 9-1-1 service was returning to some communities.
Some municipalities have alternative numbers people can use to get help until 911 is fully operational again.
- Bloomfield officials said their phone lines are working.
- Branford residents are asked to call 203-481-4241 until 911 has been restored.
- Bridgeport reports no issues.
- Connecticut State Police troop B phone lines are down.
- Danbury: Due to a statewide phone outage, calls to 911 are currently down in Danbury. City phone lines are also not working at this time.
Please continue to call 911 as some calls are going through. If your call does not go through, we are still able to see your call and will call back immediately. Texting 911 is still available.
- In Enfield, the outage is impacting routine telephone lines. At this time 911 in Enfield is still operating normally. If you have an emergency dial or text 911.
- Groton residents are asked to call 860–441–6712 until 911 has been restored.
- In Hartford, 911 and the main Police Number are currently working intermittently.
- Hamden has an alternative phone number people can use to get help until 911 is fully operational again: (475) 202-2099. Texting 911 for help is still available and is not experiencing issues at this time.
- Ledyard: Some cellular carriers are experiencing problems reaching the 911 System today.
If you are unable to connect on 911, please call (860) 464-6400 to report incidents
Litchfield County Dispatch Please be advised that the state 9-1-1 system is currently experiencing an outage. We have established a temporary 10-digit emergency number: 860-782-0523, which will ring into LCD.
- Town phone systems in Manchester are currently down, and officials said they can be reached in person at customer@manchesterct.gov
- New Hartford residents and residents of Litchfield County can call 860-782-0523 in case of an emergency until 911 is restored. That number will be sent to Litchfield County Dispatch.
- Mayor Justin Elicker said New Haven 9-1-1 emergency phone line is now up and running again in New Haven.
- Norwalk: Please be aware there is a phone outage in this area that reaches beyond Norwalk. All emergency calls can still be made by dialing 911 as that number is still in service. All non-emergency calls can be made while dialing 475-266-7600.
- Seymour: The state is currently experiencing a phone outage to routine lines and 911 center’s.
The routine phone lines at the Seymour Police, Fire, and EMS departments are still up and operational despite statewide outages. Please note that the 911 line has NOT been affected and is still fully operational.
South Windsor routine lines are down, 911 is working.
- Wallingford: Officials say service has been restored.
- The West Hartford Police Department reported that 911 calls made on Verizon wireless and landlines are not working . T-Mobile and AT&T appear to be working. All routine lines are down for the West Hartford Police Department.
- The Westport Police Department said they are experiencing intermittent telephone outages for 911. "These outages appear to be associated with landlines while cellular 911 does not appear to be affected. If you are experiencing an emergency, please call or text 9-1-1 from a cellular telephone."
This system outage comes with some exceptions. In East Hartford, 911 is working for emergency calls, but the non-emergency line is not in service. Residents are encouraged to call (860) 291-7101 for non-emergencies at this time.
This is a developing story.
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