WINDSOR LOCKS, Conn. — While computers impacted by last week’s global tech glitch are coming back online one by one, one major airline's attempt to get their fleet off the ground has proven a lot more difficult. Now, the feds are investigating.
“We’re just rolling with the punches!” said Tkeya McKay at Bradley International Airport after speaking with representatives of Delta Airline.
McKay is a hospice social worker trying to get to Arizona. For her, going back to work is literally a matter of life and death.
“If I don’t go back, how will I serve my people?” said McKay.
Delta gave her a food and hotel voucher but they lost her luggage, so she doesn’t have any clothes.
McKay said, “I have been continuously rebooking since Sunday. A flight isn’t going to be available until tomorrow and that’s not even guaranteed.”
Her story is one of many as Delta Airlines is still reeling from the impact of Friday’s global tech outage surrounding corporate security software company Crowdstrike. The airline has canceled nearly 6,000 flights since Friday. The next most impacted airline is United, which was forced to cancel 1,500 flights.
“Even if it happened for a couple of days, it should have been fixed by now,” remarked Christine Duval of Meriden, who was hunting for her luggage after Delta lost it.
“We flew from Alaska into Minneapolis. We weren’t even sure if we were going to get here. It’s just terrible,” Duval said.
Despite the frustration, Ali Syed of Simsbury is reminding people not to take it out on workers.
“They start cursing. They start yelling. It’s not the right reaction,” Syed said. “Do you think the lady at the ticket counter who gets yelled at is to blame for what is happening? Do you think a pilot is to blame for what is happening?”
Delta is now being investigated by the federal Department of Transportation where questions like this will be answered.
“Why have the other carriers got back up and running but for some reason Delta hasn’t?” asked Bob Carr of Milford.
On X, Delta posted, "We will be covering eligible expenses for impacted customers resulting from this flight disruption..."
Bradley International Airport said in a statement, “The Connecticut Airport Authority is continuing to monitor the situation and Bradley International Airport passengers are advised to contact their airline for the most-up-to-date information on the status of their flight.”
It is important for anyone who has been impacted to know their rights. Those with a cancelled flight are legally entitled to a full cash refund. It is also important to save all receipts.
Matt Caron is a reporter at FOX61 News. He can be reached at mcaron@fox61.com. Follow him on Facebook, X and Instagram.
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