CONNECTICUT, USA — Verizon announced their service for 911 callers has been restored.
Multiple police departments across the state reported issues with 911 calls – specifically those coming from Verizon wireless callers.
New Haven, Rocky Hill, Branford and North Branford police as well as Burlington, Bristol, Vernon and Cromwell reported not receiving emergency calls.
“This is affecting calls to our landline and 911,” Cromwell police said. “According to Verizon, there is a circuit out and they are working on it.”
Verizon said in a statement to FOX61, "A fiber cut this afternoon has impacted 911 service for wireless calls to some 911 centers in Connecticut. This is not a statewide issue. Areas north of Hartford are not impacted. Wireless customers are encouraged to use a landline or text 911 if available. The safety of our customers is our utmost priority. Our network engineers are working quickly to reroute network traffic to ensure prompt restoration of 911 services."
Connecticut State Police said in a tweet, "Verizon carriers are experiencing issues contacting State Police Troops and local police departments across the state. This issue is exclusive to Verizon carriers and is working to be rectified. Please use landlines in the meantime."
Text to 911 was working according to a company message to customers.
Bristol shared a similar message on its Twitter page, while Branford police told residents to text 911 if they need assistance.
“Verizon is aware of the issue and is working to restore service as quickly as possible. It is unknown how widespread this problem with Verizon service is or it is impacting other jurisdictions,” the Rocky Hill Police Department shared on Facebook. The issue appears to be only with Verizon customers at this time. Until this issue is resolved, we have established two phone numbers that can be used for emergencies and routine calls to the RHPD.
This outage comes a day after multiple police departments reported their non-emergency lines were down for several hours.
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