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US regulators issue official recall of 1 million Samsung Note 7 phones

samsung-recall

BETHESDA, Md. — U.S. regulators are issuing an official recall of Samsung‘s Galaxy Note 7 phone because of the risk that its batteries can explode or catch fire.

Samsung already has voluntary recalled the devices, but the U.S. Consumer Product Safety Commission is stepping in on a formal recall.

Samsung says it has confirmed a few dozen instances of the problem, out of 2.5 million phones sold. Samsung promised replacement devices, but that was put on hold while regulators reviewed the situation.

Also on Thursday, the Department of Transportation ordered airline passengers not to bring Samsung Galaxy Note 7 phones on planes unless they keep them turned off and don’t charge them during the flight.

Passengers also must disable all applications that could inadvertently activate the phone, like an alarm clock; protect the power switch to prevent the phone from being unintentionally turned on; and keep the device in a carry-on baggage or on their person, not in a checked bag.

Transportation Secretary Anthony Foxx said in a statement that anyone who travels with the recalled device must take precautions to ensure its safe handling. The Federal Aviation Administration issued a warning to passengers about the phones last week.

Numerous cases have been reported of the phones exploding and catching fire.

The recall comes at a crucial time for Samsung, as its rival Apple just announced its own latest versions of the iPhone. The Note series is one of Samsung’s most expensive, and demand for the phone had been high.

Samsung’s COO posted an apology video online:

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